Shipping policy


Shipping Policy



Heartless Way


Effective Date: April 15, 2026


Thank you for shopping with Heartless Way. All of our products are made to order and shipped directly from our production partner.





Order Processing Time



All items are made to order.


Orders typically require:


  • 2–7 business days for production
  • Orders are processed Monday through Friday
  • Production times may be longer during holidays, sales, or high-demand periods



Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.





Shipping Time Estimates



Shipping times vary depending on your location.


Estimated Shipping Times:


  • United States: 3–7 business days
  • Canada: 5–10 business days
  • International: 7–20 business days



These timeframes are estimates and not guaranteed.


Shipping delays may occur due to:


  • Weather conditions
  • Carrier delays
  • Customs processing
  • High seasonal demand



Heartless Way is not responsible for delays caused by shipping carriers.





Shipping Rates



Shipping rates are calculated at checkout based on:


  • Delivery location
  • Package weight
  • Shipping method selected



Customers will see the exact shipping cost before completing their purchase.





Incorrect Shipping Address



Customers are responsible for entering the correct shipping address.


If an incorrect address is provided:


  • Orders returned due to an incorrect address may require additional shipping fees to be resent
  • If the order has already shipped, Heartless Way is not responsible for lost packages



Please double-check your shipping information before placing your order.





Lost or Stolen Packages



Heartless Way is not responsible for lost or stolen packages marked as delivered by the shipping carrier.


If your package is marked as delivered but you have not received it:


Please:


  1. Check around your property
  2. Contact your local carrier
  3. Contact your local post office



We recommend shipping to a secure location whenever possible.





Damaged Packages



If your item arrives damaged, please contact us within 7 days of receiving your order.


Include:


  • Your order number
  • Photos of the damaged item
  • Photos of the packaging



If approved, a replacement will be sent at no additional cost.





International Shipping



We ship to select international locations.


International customers are responsible for:


  • Customs duties
  • Import taxes
  • VAT fees
  • Additional country-specific charges



These fees are not included in the product price or shipping cost.





Multiple Items in One Order



Some orders may ship in separate packages depending on product availability and production location.


If this occurs:


  • You will receive separate tracking numbers
  • Packages may arrive on different days






Contact Us



If you have any shipping-related questions, please contact:


Heartless Way

Email: heartlesswayclothing@gmail.com

Location: California, United States